Refund policy

At KGlaas, we formulate every product to deliver visible, high-performance skincare results transparently. We want you to love your glass-skin routine, but if something goes wrong with your order, we are here to make it right.
Eligibility for Refund or Replacement

Due to the hygiene and personal-care nature of skincare products, we offer replacements or refunds only under the following conditions:

  • You received an incorrect product.
  • The product arrived damaged, broken, or leaking.
  • You received an expired product.
  • The parcel arrived empty or missing items.

How to Request a Return / Replacement

  • Send an email to help@kglaas.com within 7 days of delivery.
  • Include your Order ID, a brief description of the issue, and clear photos or videos showing the defect/damage.
  • If a package appears tampered with or unusually light upon delivery, a clear unboxing video is required to process an immediate resolution.
  • Return or replacement requests submitted after 7 days of delivery cannot be entertained.
Processing & Reverse Pickup

  • Please allow our support team 24–48 hours to verify your details.
  • Once approved, we will arrange a complimentary reverse pickup from your doorstep via our courier partner.

Refund Timeline

Upon receiving and inspecting the returned item at our warehouse, our quality team will process your refund or dispatch a fresh replacement within 24 hours.

  • Prepaid Orders: Refunds will reflect in your original payment method (Bank/UPI/Card) within 5–7 business days.
  • Cash on Delivery (COD) Orders: Refunds will be transferred directly to your bank account or UPI ID provided during the resolution process.

Cancellation Policy

  • Orders can only be cancelled before they are dispatched.
  • Once an order has been shipped and handed over to the courier partner, it cannot be cancelled.